Terms and Conditions

Terms and conditions:

1. The range of terms and validity

  • 1.1. The terms and conditions are valid between the person (customer) and the owners of AbCa’s Creek Lodge.
  • 1.2. Purchasing services and products via AbCa’s Creek Lodge online booking there are legal acts of the Republic of The Gambia regulating the legal rights in addition to current terms and conditions.
  • 1.3. The transactions made at the online booking must be made by a capable person at least 18 years of age. If the person makes the transaction not according to the regulations, the person whose bank account or debit/ credit card is used will be responsible for the transaction.

2. Price

  • 2.1. All prices are in Euro’s and include the taxes regulated by the Republic of The Gambia.
  • 2.2. Observe carefully the selected price information and the cancellation policy.
  • 2.3. If you have not paid in advance for a room, you will be charged upon arrival.

3. Booking and confirmation

  • 3.1. When making a booking, you are required to state your name, phone number, address, arrival and departure date. Your booking is only confirmed after you receive the lodge’s booking confirmation.

4. Privacy policy

  • 4.1. All personal information provided while making a purchase in the online booking are confidential and are treated by the requirements of the law of personal information.
  • 4.2. AbCa’s Creek Lodge has the right to collect personal information provided by the Client. AbCa’s Creek Lodge does not give out personal information to third parties without the consent from the customer, except in cases provided by law.
  • 4.3. Personal data is processed by the information as prompted by the Client placing the booking (first and last name, address, telephone number, e-mail address).

5. Obligations of AbCa’s Creek Lodge to its guests

  • 5.1 If you have received an order confirmation of the room, but it turns out that the lodge cannot accommodate you to the booked room, then the lodge has an obligation to provide you with a room in a better category free of charge or a room at the lodge of the same level.
  • 5.2. If, after the reception of your booking confirmation, it turns out that the lodge is unable to grant you the reserved room, the lodge has a duty to offer you, without a surcharge, a room of a better type or a room in a lodge of the same level.

6. General information

  • 6.1. Check-In Time 02:00 PM | Check-Out Time 10:30 AM (Please note late check-out or early check-in may be requested but will be subject to availability. There will be additional costs)
  • 6.2. Smoking policy. All rooms, restaurant and common rooms are non-smoking. The fine for smoking in the room is €100,-.
  • 6.3. Animals (pets) in the lodge are not allowed.

7. Cancellation policy

Upon cancellation* you will pay a fee to AbCa’s Creek Lodge. If you cancel* you will pay a fee to AbCa’s Creek Lodge. We apply the following percentages based on the time of cancellation:

  • 7.1. For cancellation up to the 42nd calendar day before the day of arrival: 25% of the travel sum.
  • 7.2. For cancellation from the 42nd calendar day to the 14th calendar day before the day of arrival: 50% of the travel sum.
  • 7.3. Cancellation from the 14th calendar day (inclusive) to the day of arrival: the full travel sum.

*We strongly recommend that you purchase proper travel insurance to minimize the cost of cancellation.

8. Miscellaneous

  • 8.1. All complaints regarding the purchase from the online booking between the customer and AbCa’s Creek Lodge Resort will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection. In case of complaints and questions not brought out in current terms and conditions the legal acts of The Gambia Republic will be used.
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